AVSAC COVID-19 Policy for Appointments
Thank you to everyone for your patience as we move. As you can imagine, some of our projects related to the move have been delayed or completely rearranged as a result of the dynamics of COVID-19, availability of supportive services, and the community social distancing requirements. Thank you for your understanding and patience while we balance continuing to provide care to our patients / your companions while contributing to keeping our human community safe. We hope that you are staying healthy and safe while we navigate this global pandemic together.
Clearly our move has come at a challenging time! We are taking things one day at a time as things slowly fall into place at our new location. Gratefully, TUCKER ANIMAL HOSPITAL has graciously allowed us to see patients two days a week at their clinic. This circumstance may change as we navigate these uncharted waters and welcome your questions and concerns as things change. While Tucker Animal Hospital has accomodated us in order to continue to serve you, they have no knowledge of prescriptions or care provided by us for your pet. PLEASE CALL AVSAC IF YOU NEED SOMETHING FOR YOUR PET.
We, along with Tucker Animal Hospital, have implemented a Curbside Service Check-In / Check-Out for patients coming to the clinic for evaluation or for medication pick up. The key is stay in your car and we will come to you.
When you make your appointment, April will verify your phone number, mailing address and email address and she will provide Sam’s phone number when you confirm your appointment. When you come to the clinic for your appointment, please call Sam to let us know you have arrived as well as the model and color of your car.
Please stay in your car. Please do not call Tucker Animal Hospital as they are busy caring for their clients and patients. Sam or Dr. White will come get your pet to be evaluated in the clinic. Your dog must be on a leash when we arrive at your vehicle; we will also be using a slip leash when taking your pet into the hospital (extra security in case your collar or leash fails!). Please make sure your cat is secured in a carrier. Once the exam is complete, we will call you to discuss a treatment plan and provide a cost estimate (just like your regular appointment). Once diagnostics are completed and prescriptions prepared, we will return your pet and any dispensed medications to you at your car. You can then call April to pay over the phone. The receipt and discharge instructions will be emailed to you.
Be advised that we will likely be using this procedure well into June. It is my opinion that caution and safety are the most important part of the service AVSAC provides especially at this time and in spite of what others may do.
For those of you who prefer, we are implementing a telemedicine option. Given the current guidelines for social distancing, this may be a reasonable option for you if you would prefer not to leave your home or when no one is available to bring the pet in for an examination but your pet needs care. There are certain procedures that we will not be able to do (progress evaluation of ear or skin infections that require a cytology, medicatons given by injection, etc) but video chats are surprisingly accurate and helpful. We have tried this option for a few patients with good results, however it is only open to clients whose pet has been seen at AVSAC in the past 6 months (a valid client-patient-veterinary relationship). The cost of a telemedicine consult is $75 for a 45 min appointment. The doctor may prescribe medications which can be picked up at the clinic on Tuesday - Thursday with Curbside Pick-up, mailed to you (Priority mail), called into a local human pharmacy, or filled through our Online Pharmacy.
Please be advised that all online pharmacies are experiencing a back log as well as shortages in availability of certain medications and food. It is the unfortunate nature of the unexpected gravity of the pandemic as well as an increase in requests that have contributed to this shortage (as well as a bit of the “toilet paper run” syndrome). So please be patient, don’t wait until you are about out, AND CALL OR EMAIL US IF YOU ARE HAVING PROBLEMS WITH THE PRESCRITION. If we have it “in – house” we are happy to mail it to you or deliver via curbside pick - up.
Medications and Food
* For clients picking up food and medications, you should arrange and pay over the phone with April ahead of time so that we can prepare the prescription and simply deliver it to you when you arrive.
*For routine prescriptions, please plan ahead and consider having your prescription delivered to you through our on-line pharmacy. There is a link on our website (www.atlantaskinvet.com). Just click on the “Vet Source On-line Pharmacy” button on the left side of the screen. The button will take you to the website where you can register your pet then place a request for the specific medication. Some prescriptions are taking over a week for delivery, however there is an option to expedite shipping. As with our in-clinic pharmacy, we work hard to keep our on-line pharmacy prices competitive and we appreciate your business. First time users can use code wecome15 or shop15 for a 15% discount on your order. (I also found webff30 on an internet search that may save you 30% but I dont know if it works! ;-) )
Flea and Heartworm medication
It is Spring and the pollen count is in the thousands. In addition, with the warmer weather, fleas and ticks are already out. If you have not been using a monthly product, please start now! If your pet is flea allergic, this practice should be year- round. If you have missed some doses of prevention, get your pet bathed then get a treatment applied right away! Most monthly Heartworm preventatives help protect against intestinal parasites as well as Heartworm Disease. If you do not get your flea/ heartworm prevention from us, please reach out to your GP veterinarian to get this in place right away!
I know this is a lot to take in, but the bottom line is that I want you to know that we are available and want to be of assistance whenever and where ever we can. This is a dynamic process that we are creating and adjusting as we see the need. AND we are open to suggestions so if you have a special request please let us know. This virus is going to be around for a while and we want to make sure we keep our human family safe while we care for our four legged family members.
... and we look forward to seeing you soon!
Dr. Pat ,Sam and April